The scope of the warranty

This warranty covers all lighting fixtures located in countries where Muuuse Limited has a subsidiary or where Muuuse Limited has a branch office with personnel employed by Muuuse Limited. The Warranty Period commences on the date the product for first time after production is sold and invoiced and delivered by Muuuse Limited.
Among others, the warranty does not cover:

1) parts that are replaced due to wear and tear including replaceable light sources, starters, batteries etc.,

2) discoloration, colour change and colour loss caused by circumstances that have a changing effect on materials or a corrosive effect, including in particular sunlight, rain, salt bearing influences and the like,

3) minor cosmetic imperfections where the defect does not significantly influence the appearance of the product when using the product as intended,

4) inevitable and/or customary deterioration of the product’s performance and appearance (for example where plastic parts become discoloured or brittle as part of the natural aging process) and also ordinary tolerances in performance,

5) defects and flaws caused by lack of compliance with threshold values of temperature and voltage,

6) mechanical influence or stress that is not in accordance with the product’s description and intended use or

7) naturally occurring variations in the materials used,

8) flaws and defects on electronic units that are within the normally accepted error rate (0.2 % per 1,000 hours of operation), unless another error rate is listed on the product specification,

9) light reduction on LED modules/LED products of up to 0.4 %/1,000 lighting hours, unless a smaller light reduction values are listed in the product specification,

10) colour change of the light from a LED product. Due to the technical development and the normal reduction of the light output when using LED products, subsequent deliveries of LED modules/LED products may have a light emission that differs from the original LED module/LED product.

The warranty is void if the end user or a third party has made changes to the product or attempted to repair the product without prior written consent from Muuuse Limited The end user shall document that any defects are covered by the warranty. In this connection, the end user shall document that such defects and damages are not directly or indirectly caused by

1) unpacking of the product,
2) the lack of or insufficient maintenance,
3) transportation,
4) faulty installation or fitting inconsistent with any existing installation instructions or contrary to good craftsmanship and practice,
5) faulty storage or other faulty handling of the product,
6) product modifications or
7) other defects or damages that are not caused by faulty material, design defect or production error.

In order for the warranty to cover a particular defect, the end user shall submit a written complaint no later than 1 month after the end user has discovered or should have discovered the defect. The complaint shall be submitted to Muuuse Limited or the authorised distributor who sold the product.

Documentation in the form of invoice or the like, proving that the product has been bought from either Muuuse Limited or from an authorised Muuuse Limited distributor shall be submitted with the complaint In the event that the claim from the end user is not covered by the warranty, the end user shall pay the costs connected to the transport/shipment of the product and the technician’s transport to and from the end user. The end user shall also pay costs and wages for the technician for the inspection of the product.

Muuuse Limited shall not be liable for any damages caused by natural events (including lightning strike), power supply including transients, excessive or insufficient voltage and ripple current operating systems, that are out of order, as such damages are not regarded as defects and therefore not covered by the warranty.

Muuuse Limited shall not be liable for any defects caused by compatibility issues between the product and the installation environment, for example the control system or the power supply.

Muuuse Limited shall not be liable for loss of profit, operating loss or other indirect loss or consequential loss. A claim for damages or compensation can never exceed the agreed purchase price for the defective product.

Muuuse Limited shall not be liable for loss caused by circumstances, upon which Muuuse Limited has no influence, including any kind of strike, including local strike (both legal and unlawful), lockout, governmental or other public orders, import and export restrictions, lack of or faulty deliveries from subcontractors, terrorism, blockades, political disturbances, vandalism, unusual natural events etc. (force majeure).

In case of any dispute, Muuuse Limited and the authorised distributor reserve all rights for final decision.